Effective Date: April 14, 2025
Welcome to AuraFashionClothing.com. At Aura Fashion Clothing, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Return Conditions
1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Timeframe: You have 14 calendar days from the date you received the item to return it.
1.3. Non-Returnable Items: Certain types of items cannot be returned, such as:
- Custom or personalized orders
- Gift cards
- Sale or clearance items
2. Return Process
2.1. Initiate a Return: To initiate a return, please contact our customer support team at aurafashionsales@gmail.com with the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return
2.2. Return Authorization: Upon receiving your return request, we will review it and provide you with a return authorization and instructions on how to send your item back to us.
2.3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.4. Return Address: Please send your return to the following address:
Aura Fashion Clothing
45 Alma Street
Port Louis, Mauritius
3. Refunds
3.1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
3.2. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
3.3. Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
4.1. Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at aurafashionsales@gmail.com with your order number and details about the product defect or damage.
5. Fees and Costs
5.1. Restocking Fee: A restocking fee of 10% of the item’s price may apply for returns that are not due to our error.
5.2. Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
6. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us:
Email: aurafashionsales@gmail.com
Address: 45 Alma Street, Port Louis, Mauritius
7. Customer Support
For assistance with your return or refund, our customer support team is available Monday through Saturday, from 9:00 AM to 5:00 PM (GMT+4). Please allow up to 24 hours for a response.
Thank you for shopping with Aura Fashion Clothing. We appreciate your business and are committed to providing you with the best service possible.
Aura Fashion Clothing aurafashionclothing.com
This policy is designed to be fair and transparent for both our customers and our business. Please read it carefully before making a purchase.